1. GENERAL INFORMATION

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Studio Dua is dedicated to offering thoughtfully designed, high-quality products crafted with care. Each piece undergoes strict quality control before it reaches you. By placing an order, you agree to these Terms & Conditions and acknowledge our policies.

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2. PRICING & PAYMENTS

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    •    All orders are subject to availability and payment confirmation.

    •    Prices are listed in USD and IDR.

    •    Payments are processed securely via Xendit. To support services with Xendit, we may share necessary personal data (e.g., contact and order details) with Xendit. Please refer to Xendit’s Privacy Policy and our Privacy Policy for more information.

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3. SHIPPING & DELIVERY

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    •    We offer international shipping via DHL.

    •    Domestic orders within Indonesia are shipped via JNE.

    •    A tracking number will be provided once your order is dispatched.

    •    We are not responsible for delays caused by customs, holidays, or unforeseen circumstances.

  For more details, please visit our Shipping & Delivery page.

 

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4. RETURNS & EXCHANGES

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    •    Returns and exchanges are accepted within 14 days of receiving your order.

    •    Items must be unused, in original packaging, with tags attached, and free from damage, soiled or stains.

    •    Custom-made and sale items are non-refundable.

    •    Return shipping costs, customs duties, and related fees are the customer’s responsibility.

For detailed instructions, please refer to our Returns & Exchanges page.

 

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5. PRODUCT INFORMATION

 

We strive to provide accurate product descriptions, images, and details. However, slight variations in color or texture may occur due to photography, screen settings, or material differences.

 

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6. INTELLECTUAL PROPERTY

 

All content on this website, including images, designs, logos, text, and graphics, is the intellectual property of Studio Dua and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

 

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7. LIMITATION OF LIABILITY

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To the fullest extent permitted by applicable law, Studio Dua shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of, or inability to use, our products, website, or services. This includes, but is not limited to, loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, even if we have been advised of the possibility of such damages.

 

We are not responsible for minor variations in color, texture, or design due to screen displays or natural material characteristics. Additionally, we do not guarantee that our products are suitable for specific purposes unless explicitly stated.

 

We are not liable for any delays, losses, or damages caused by third-party shipping providers (e.g., DHL, JNE), customs processes, or unforeseen events like natural disasters or pandemics. Furthermore, Studio Dua cannot be held responsible for technical issues, security breaches, or inaccuracies on our website. In any case, our liability is limited to the amount paid for the affected product or service.

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