FREQUENTLY ASKED QUESTIONS
What is the return policy?
We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.
For full details, please see our Return & Exchange Policy.
Are any purchases final sale?
Personalized or discounted pieces are final sale and cannot be returned.
When will I receive my order?
Orders typically arrive within 5–10 business days, depending on your location and customs processing
Where are Studio Dua bags made?
Every item is designed and crafted in Indonesia. We work closely with skilled artisans and trusted partners who share our commitment to quality, small-batch production, and thoughtful craftsmanship.
How much is shipping fee?
Shipping is free on orders above USD 200. There are no additional delivery charges at checkout.
Do you ship internationally?
Yes. We ship worldwide through DHL, ensuring reliable and secure delivery.
How can I track my order?
Once your order is shipped, you’ll receive an email with a DHL tracking link so you can follow your parcel’s journey.
Will I need to pay customs fees or import taxes?
Depending on your country, customs duties or import taxes may apply. These are determined by local regulations.
How do I care for my bag?
Store your bag in a cool, dry place. Keep it away from moisture, heat, and direct sunlight. Wipe gently with a soft cloth and avoid harsh chemicals.
Extra protection: Store in a dust bag with tissue paper inside to maintain shape
Will sold-out items be restocked?
Some pieces return, others remain limited. The best way to stay updated is by joining our community newsletter.
How can I contact Studio Dua?
If you need support or have a question, we’re here to help. contact@studio-dua.com
Do you have a physical store?
Not at the moment. We currently operate online. However, we may host pop-up events. Stay connected via our social media updates!